In-store and online ordering terms and conditions
Payment Options
At IKEA you can pay the way that suits you best:
• PayPal
• VISA credit or debit
• MasterCard credit or debit
• AMEXWe also accept IKEA gift cards:
- If a gift card issued in one country is used in other countries, a currency conversion fee will apply. Currently the fee is 3%, but is subject to change.
- To check the balance of any Gift or Refund card(s), visit or call any IKEA store.
- No cash change will be given on purchases made using a Gift or Refund card(s).
- Gift cards cannot be returned or refunded, except in accordance with your legal rights. The balance cannot be converted into cash.
- Gift card(s) can be used as a complete or partial payment in IKEA stores including online. But, are not accepted for Click & Collect orders or Expedited delivery service.
- There are no limitations on how many times a card(s) can be used (until the balance is $0.00).Parcel delivery
Thank you for shopping at IKEA and choosing our Parcel delivery service. By selecting the Parcel delivery service, you hereby agree to be bound by these terms and conditions as stated herein. To ensure that your delivery is successful, first confirm your delivery order and contact information and then please read the following.
Before the delivery
1. Your delivery will be completed within the range of days offered, the date and time of your delivery is not guaranteed. A link to track your order will be sent to you as soon as your order has been prepared.
2. Please ensure that the delivery service provider can gain access to the delivery location between 9am and 9pm.
3. The delivery service provider will aim to place your order in the nearest safe, clean, and dry area at your doorstep or inside your lobby. If delivering to an apartment or condo be sure to verify packages can be received/left at the main entry (if permitted by your property management).
4. To cancel or reschedule a delivery appointment, IKEA must be notified as soon as possible, with a minimum of 24 hours prior to the appointment needed to avoid rescheduling fees.If the requirements mentioned above are not met and a new delivery appointment needs to be scheduled, a second delivery charge will apply.
Other important things to know
1. Your contact information will be shared with the third-party delivery service provider to perform your delivery. You will receive an email/SMS notification on the day of the expected delivery, and once the delivery has been completed.
2. Should you have any questions regarding your delivery service, please visit IKEA.ca/CustomerService or contact our IKEA Customer Support Center at 1-866-866-IKEA (4532).
3. If you are not entirely satisfied with your purchase, simply return the unused item within 365 days for an exchange or refund. All services are non-refundable once attempted or completed. Please see your receipt or visit IKEA.ca/CustomerService for more details.
4.You will be invited to complete a customer satisfaction survey to contribute to the continuous improvement of the service offered.
Doorstep delivery
Thank you for shopping at IKEA and choosing our Doorstep delivery service. Doorstep delivery means that the delivery service provider will deliver your product outside the front door of your house or building. By selecting the Doorstep delivery service, you hereby agree to be bound by these terms and conditions as stated herein. To ensure that your delivery is successful, first confirm your delivery order and contact information and then please read the following.
Before the delivery
1. Your delivery will be completed within the range of days offered, the date and time of your delivery is not guaranteed.
2. Please ensure that the delivery service provider can gain access to the delivery location between 9am and 9pm.
3. The delivery service provider will aim to place your order at your doorstep or the nearest safe, clean, and dry area. If delivering to an apartment or condo be sure to verify larger packages can be received/left at the main entry (if permitted by your property management).
4. To cancel or reschedule a delivery appointment, IKEA must be notified as soon as possible, with a minimum of 24 hours prior to the appointment needed to avoid rescheduling fees. If you need to reschedule your delivery destined, you can log in to Track and manage my order to make the update.
Other important things to know
1. Your contact information will be shared with the third-party delivery service provider to perform your delivery. You will receive an email/SMS notification on the day of the expected delivery, and once the delivery has been completed.
2. Should you have any questions regarding your delivery service, please visit IKEA.ca/CustomerService or contact our IKEA Customer Support Center at 1-866-866-IKEA (4532).
3. If you are not entirely satisfied with your purchase, simply return the unused item within 365 days for an exchangeor refund. All services are non-refundable once attempted or completed. Please see your receipt or visit IKEA.ca/CustomerService for more details.
4.You will be invited to complete a customer satisfaction survey to contribute to the continuous improvement of the service offered.
In-home delivery
Thank you for shopping at IKEA and choosing our In-Home delivery service. In-Home delivery service means that the delivery service provider will deliver your product inside the threshold (front door, side door, or garage). By selecting the In-Home delivery service, you hereby agree to be bound by these terms and conditions as stated herein. To ensure that your delivery is successful, first confirm your delivery order and contact information and then please read the following.
Before the delivery
1. Please ensure that the delivery service provider can gain access to the delivery location. Ensure adequate access to safely complete the delivery such as driveways, hallways, staircases, walkways, and elevators. If an elevator needs to be booked for your delivery, please ensure that you have done so for your entire time window. If there is no elevator in the condo or apartment building the team can bring your order up to the third floor.
2. Ensure that someone over the age of 18 is present to accept the delivery during the entire agreed upon time window.
3. The delivery service provider will place your order inside the house/unit entryway or first threshold. (Examples: front door, side door, or garage).
4. To cancel or reschedule a delivery appointment, IKEA must be notified as soon as possible, with a minimum of 24 hours prior to the appointment needed to avoid rescheduling fees. If you need to reschedule your delivery, you may log in to Track and manage my order to make the update.
5. If a 2h delivery window was chosen and changed to a 4h delivery window from the self-serve portal, please make sure to contact our IKEA Customer Support Center at 1-866-866-IKEA (4532) to get the $10 fee difference refunded.
Delivery of As-Is products
Every reasonable effort will be made to secure a successful delivery without damage to your AS-IS product. However, due to the product not being in its original packaging, IKEA cannot guarantee that no further damage will occur.
1.Please ensure that you inspect items for damage before the delivery service. Ensure to prepare and protect the product for transport.
2.Assemble items, depending on length and height, may not be shipped from the circular hub.
3.Items may have to be disassembled by the customer before shipping.
4. As-is product will not be exchanged for a new one, product can be returned for a full refund.
If the requirements mentioned above are not met and a new delivery appointment needs to be scheduled, a second delivery charge will apply.
During the Delivery
1. To ensure the health and safety of our customers, co-workers and contractors, please ensure that any items to be picked up are disassemble and brought to the door prior to your pick-up time window
2. The person accepting the delivery is required to complete a box count and an inspection for visible damage. We recommend completing the verification as the products are being unloaded and then sign the Delivery Note. If any visible damage or discrepancies have been noticed please indicate this on the Delivery Note and call the IKEA Customer Support Center at 1-866-866-IKEA (4532).
Other important things to know
1. Your contact information will be shared with the third-party delivery service provider to perform your delivery. You will receive an email/SMS notification on the day of the expected delivery, and once the delivery has been completed.
2. Should you have any questions regarding your delivery service, please visit IKEA.ca/CustomerService or contact our IKEA Customer Support Center at 1-866-866-IKEA (4532).
3. If you are not entirely satisfied with your purchase, simply return the unused item within 365 days for an exchange or refund. All services are non-refundable once attempted or completed. Please see your receipt or visit IKEA.ca/CustomerService for more details.
4. You will be invited to complete a customer satisfaction survey to contribute to the continuous improvement of the service offered.
Picking up your IKEA order
1. As soon as we have delivered your order to a locker, a text message, with a pick-up code, will automatically be sent to the mobile number you specified when ordering.
2. Once at the Pick-up lockers, enter your pick-up code to open the locker then take your order.
3. If you are unable to pick up your order on the selected day, your purchase will be refunded.
Our lockers are open 24 hours a day, 7 day a week. Please note that our store employees are only available to support you during store hours.
Picking up your IKEA order at an IKEA Store or IKEA Pick-up location
Picking up your IKEA order
1. Please bring a valid government-issued photo ID and your proof of purchase.
2. If you wish to designate another person to pick-up your order, they must bring: A forwarded copy of your proof of purchase with your written consent, including the full name of the designated person matching government-issued photo ID
Click & Collect / Product Pick-up at an IKEA Store:
It is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period your purchase will be refunded.
Pick-up location Orders:
You have up to 7 days to pick up your order. If you do not pick it up within the 7 days:
Storage fees will be applied until you pick up your order and/or your order may be returned and refunded (less any storage fees) if arrangements cannot be made.Shipment and picking fees to a Pick-up location or at an IKEA Store are non-refundable.
Cancelling orders
We strive to expedite orders from our distribution warehouse as quickly as possible. If you wish to cancel your order, you may do so through the “Track your order” tab in your IKEA profile. If you’re unable to cancel this way, call us at 1-866-866-IKEA (4532) and one of our co-workers will be glad to assist you. Please note that we require a minimum of 24 hours prior to the delivery appointment to request changes in order to avoid rescheduling fees. Some conditions apply.
Rescheduling deliveries
Once paid, you can reschedule your delivery depending on its status. If the status says "Preparing Order," there's still time to reschedule your delivery. Beyond this status, your delivery date cannot be changed. To find your order status, log into your account and click on the order you'd like to reschedule.
Return policy
To read IKEA’s Return Policy, click here.
Personal information
IKEA uses the latest technology to encrypt all personal information which you submit through our site, including card numbers, address and other information. We encrypt this information using SSL technology which allows it to be transmitted securely over the internet without anyone else having access to it.
We collect and use information about you to communicate with you about our products, services and promotions. We also collect information to improve the shopping experience of IKEA consumers.
To read IKEA Canada's Privacy Notice, click here.
IKEA reserves the right to change all prices, discounts, and promotions posted on this site without notice. The price charged for a product or service will be the price advertised on this site at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information; however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.